REGISTRATION INFORMATION
All visitors to our auction platform are able to view full details of all the lots in an auction. However, in order to participate and place bids in an auction, Bidders must register their details and thereby agree to our Terms and Conditions of Sale and the Website.
On the top right of any page please click Register > You will be asked to submit your contact details via the online form and accept the Terms and Conditions. An automated email will be sent to the registered email address asking to confirm the validity of the email address by clicking a link to verify. If the link does not work due to browser settings try copying and pasting the link into your browser address bar.
Once you have clicked the link to verify your email address your account will be active.
You will only need to register your details once, there is no need to register again for subsequent auctions. However for each auction you participate in you will be required to re-accept the Terms and Conditions of the Auction before being able to place bids.
Once you have activated your account you will need to Sign In following the link at the top right of the home page using the email address and password you registered with.
FORGOTTEN YOUR PASSWORD?
If you have forgotten your password you can follow the Forgotten Password Link beneath the Sign In box. You will be asked to submit the email address your account was registered with and click Reset Password an automated Change Password Request email will be sent. Follow the link in the password – if the link doesn’t work due to browser settings try copying and pasting the link into your browser address bar. You will then be able to register a new password for your account.
If you are still experiencing problems Contact Us > We will be able to issue you with a temporary password to Sign In and you can create a new password in My Profile.
UPDATING YOUR INFORMATION
You can update your registered contact details at any time in My Profile.
AN EXPLANATION OF ONLINE BIDDING IN A LIVE AUCTION
In a Live Auction we will normally allow you to submit Absentee bids prior to the auction going Live. Just like a maximum bid in a timed auction, an absentee bid, is strictly confidential and can only be viewed by you. A maximum bid allows you to place a bid for the maximum level that you are willing to bid and the auctioneer will then bid on your behalf up to your maximum amount. Your bid will always be at the lowest possible level subject to the reserve price and any other bids placed on the lot. If no other bids are placed on a lot then your bid will be no more than the reserve price for that lot. If other bids are placed on the lot your bid will only be one increment higher than the highest other bid, up to your maximum. If there are two or more equal bids submitted on a lot then the bid submitted first will take precedence. Conflicting bids received online and in the room will be decided at the discretion of the auctioneer. Deleting or reducing registered absentee bids is at the discretion of the auctioneer so please contact them directly. You may increase your maximum bid at any time without any possibility of bidding against yourself.
Once bidding on a lot in the auction has gone Live it will no longer be submit an absentee bid. Any subsequent bids on a Live lot are placed via the Bid possible to Now button at the indicated increment
Note – you can also place absentee bids via our online form View Here >
EMAIL ALERTS
You will be sent email alerts confirming your bidding status. The alerts you can receive (depending on your User preferences) are:
- Email on Bid – confirms the maximum bid level you registered and the current bid at that time
- Email on Outbid – alerts you if your maximum bid has been exceeded by another bid
- Email on Reserve – alerts you if the bid you have placed is below the reserve
- Email on Win – sent to the highest successful bidder on the close of the auction confirming the final hammer price
- Email on Loss Ending – sent to the underbidder on the close of the auction confirming the final hammer price
AUCTION CHARGES
Please refer to our Terms and Conditions >
